The success of these half day workshops gave the management team the confidence to re-evaluate and modify some of the existing processes that were in place at that time. Gauged Solutions worked with some of the key management team from Sabic to develop a process entitled “Talking about Care”, (TAC). This new leadership intervention tool enabled and empowered all those in a formalised leadership position to frequently visit the workplace and engage with the workforce in a very informal manner, having detailed positive discussion about the ways and methods of work that were being adopted. The training focused on a number of key areas:

• Understanding the fundamentals of human behaviour and motivation;
• How to create a culture of care;
• Building Rapport;
• Active listening;
• Questioning styles and techniques;
• Understanding the difference between safety climate and safety culture;
• Errors v Violations and impact on human factors;
• Situational leadership styles;
• Over time, the TAC programme became a fundamental business process that delivered tangible results in both people’s behaviour and overall safety culture and resulting performance.  It brought together contractors and the client to work together as one, breaking down silos and blockers to improvement where they existed.

The success of the TAC programme was such that it is now used site wide and is implemented at other Sabic facilities.